What is IYABOKO Science & Technology?

IYABOKO Science & Technology – Software & Hardware is a Queensland-based platform for AI Workspace, CoreOS workflow, Continuity OS readiness, research support, evidence review, governance, and consultation pathways.

What is the main IYABOKO pathway?

The main pathway is AI Workspace to Continuity OS to Demo Lab to Validation to Governance to Consultation.

Does IYABOKO replace professional advice?

No. IYABOKO provides AI-assisted research, writing, planning, workflow, readiness scoring, evidence review, support, and consultation services. Outputs do not replace qualified professional judgement.

Refund Information - IYABOKO Science & Technology

Refund Information

Clear information for a responsible technology business.

This page explains IYABOKO’s approach to refunds, cancellations and service problems. Nothing on this page is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

01

Consumer guarantees

Where consumer guarantees apply and are not met, remedies may include repair, replacement, refund, cancellation or other remedies depending on the circumstances.

02

Subscriptions

You can request cancellation of a membership through the available account or support pathway. Cancellation does not by itself create an automatic right to a refund of fees already paid.

03

Consultation-led services

Refunds for consultation, professional review, engineering, pilot, institutional or other scoped work depend on the work performed, the written scope or proposal, applicable law and the circumstances of the request.

04

Assessment first

IYABOKO may need reasonable information to assess the service problem, payment record and remedy before a refund or other resolution is provided.

Details

What users, members and partners should know.

When a refund may be appropriate

The remedy depends on what was purchased and what went wrong.

Service problemA material failure, non-supply or other issue may give rise to a remedy under applicable consumer law.

Duplicate or incorrect chargeContact support promptly with the transaction details so the payment can be investigated.

Agreed cancellationA refund may be provided where IYABOKO has expressly agreed to one in writing or where the relevant purchase terms provide for it.

Legal entitlementWhere the law gives you a refund or other remedy, this policy does not remove that entitlement.

When a refund is not automatic

Some situations do not automatically create a refund entitlement.

Change of mindStopping use, changing your mind or no longer needing a service does not automatically require a refund where consumer law does not require one.

Consumed digital accessFees for a commenced digital subscription period are not automatically refundable solely because the member stops using the platform.

Completed scoped workConsultation-led professional or engineering work already completed or substantially delivered is not automatically refundable simply because the client later changes direction.

Third-party costsApproved external or pass-through costs already incurred may need to be considered in any refund assessment.

How to request a review

Provide enough information for a fair assessment without sending unnecessary sensitive data.

ContactEmail support@iyaboko.com or use the relevant support/contact pathway.

Identify purchaseProvide your name, account email, service or plan, purchase date and transaction reference if available.

Describe issueExplain what was expected, what occurred and the remedy you are seeking.

AssessmentIYABOKO will review the request against the service facts, agreed terms and applicable consumer rights.

A business policy cannot take away consumer guarantee rights that apply by law.This principle is part of IYABOKO’s wider technology, service and governance architecture.

Important: This page provides general refund information, not legal advice. Outcomes depend on the facts, the product or service, the agreed scope and applicable law. Refunds are ordinarily returned through an appropriate payment method or another method agreed with the customer where applicable.

Published membership pricing and consultation-led work follow different commercial pathways. Self-service memberships may use published recurring pricing. Professional review, institutional, engineering, pilot and enterprise work is scoped by consultation and written proposal; refund assessment follows the actual service, scope, work performed and applicable consumer rights.

Clear refund information without limiting your legal consumer rights.