IYABOKO Science & TechnologyTechnology Infrastructure · Software + Hardware + AI + Assurance
Help Centre · Account · Technology · Support

Find the right IYABOKO pathway quickly.

The Help Centre connects account access, membership, C3, AI Workspace, Sentinel, project pathways, billing, system status and human support without requiring members to understand the entire technology stack first.

Account helpTechnology guidanceBilling supportHuman escalation
Support Paths

Choose the type of help you need.

Support is organised by user need rather than by internal platform architecture.

01

Account & Login

Registration, login, password reset, account access and subscription status.

Open Member Portal
02

Membership & Billing

Free, Silver, Gold, Platinum and Institutional access, upgrades and billing questions.

View Pricing
03

C3 & Demo Lab

Understand C3 computational pathways, public demonstrations, simulation boundaries and evidence position.

Open Demo Lab
04

AI Workspace

Workspace access, membership entitlement and governed AI use for research and project preparation.

Open AI Workspace
05

Sentinel & Assurance

Readiness assessments, assurance workflows, findings, remediation and escalation to human review.

Explore Sentinel
06

Project & Human Support

Technical scoping, consultation, enterprise pathways and support when self-service tools are not enough.

Bring a Problem
Start Here

Common issues and the next practical action.

Account & access

Use these routes for common member-access issues.

Cannot sign inUse the member login/password-reset pathway first, then contact support if access still fails.
Wrong workspace or feature accessConfirm the active membership and entitlement in the Member Portal before treating it as a product fault.
Repeated access failureCheck System Status for a published service-impact notice before repeating troubleshooting.
Billing or plan questionReview Pricing and account subscription details, then escalate to support when account-specific assistance is required.

Technology & project help

Use the capability that matches the work in front of you.

Need computational explorationStart with C3 or its public demonstrator to understand the computational and evidence pathway.
Need AI-assisted researchUse AI Workspace for research, evidence organisation and project preparation under the applicable membership.
Need readiness or assuranceUse Sentinel to expose evidence gaps, risk boundaries, findings and progression requirements.
Need human judgement or technical scopingUse Bring a Problem / Consultation for work that exceeds a self-service software pathway.
Technology Map

Know where each major IYABOKO capability fits.

The Help Centre routes users; it does not merge the responsibilities of the underlying technologies.

C3 · Compute & DecideAI Workspace · Research & PrepareCore OS · Connect & GovernSentinel · Assure & GateEngineering · Build & Validate
Software access and professional human review are different services.Membership or AI access does not automatically include unlimited professional review, certification or external authority.
Support privacy boundary: For account or platform support, use support@iyaboko.com. Do not send passwords, payment-card details, medical records, highly sensitive security information or unnecessary confidential data by ordinary email.

Still not sure which path you need?

Use Member Portal for account access, System Status for service-impact notices, or Bring a Problem for project-level scoping and human review.