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Help Centre guides users through account access, client portal records, support requests, payment guidance, live help modules, system status, and consultation pathways.

Client Portal Support Desk System Status Contact
Help Centre · Client Support · CoreOS Guidance · Public-Safe Documentation

IYABOKO Help Centre.

The Help Centre gives clients, members, and visitors a clear place to understand support pathways, portal access, payments, AI Workspace, CoreOS records, and service boundaries.

Use this page to find the correct next action: open your client portal, submit support, check system status, understand payments, or begin consultation.

Open Client Portal Submit Support System Status Consultation
Client Portal
Support Desk
Payments
CoreOS Help
The Help Centre is public-safe. It explains how to use IYABOKO systems without exposing private CoreOS records, staff notes, billing controls, restricted files, or confidential client data.
Support Snapshot

Choose the fastest support route

This section separates account help, payment help, technical help, and new project requests.

Account

Login or access issue

Use this path if you cannot log in, cannot see your account, or need help matching your email to your membership or client record.

Member Login
Billing

Payment or invoice issue

Use this path for Stripe, PayPal, subscription, invoice, manual payment, or access-after-payment questions.

Submit Support
Project

Client record issue

Use the Client Portal if you already have a project, consultation, invoice, subscription, or workspace record.

Client Portal
New Work

New consultation

Use Consultation when you need a new project review, pilot discussion, evidence pack, roadmap, or managed delivery scope.

Consultation
Do not submit passwords, API keys, private medical records, legal case files, payment card numbers, or confidential third-party information through public support forms.
Help Flow

How to get help through IYABOKO

Choose the support pathway that matches your situation.

1. Identify the issueAccount, payment, client record, technical problem, or new project request.
2. Use the right pageClient Portal for records, Support Desk for problems, Consultation for new work.
3. Include useful detailsName, account email, project type, invoice reference, and a short issue summary.
4. Wait for reviewSerious requests may require scope, pricing, governance, and responsibility boundaries.
Client record issue → Open Client Portal
Payment or invoice issue → Submit Support Request
Website or platform issue → Check System Status first
New project or pilot request → Start Consultation
Quick Help

What do you need help with?

Use these pathways to reach the correct IYABOKO area quickly.

Portal

Client Portal Access

Use the Client Portal to view client-safe case records, invoice status, subscription access, and workspace information.

Open Client Portal
Support

Support Request

Ask for project updates, billing support, document access, technical help, or delivery revision requests.

Open Support Desk
Payment

Invoice & Payment Help

Payments may be processed through Stripe, PayPal, bank transfer, or manually verified business payment pathways.

View Pricing
Workspace

Membership & Workspace

Active subscriptions or approved client accounts may receive workspace and client-safe record access.

AI Workspace
System

System Status

Check public-safe operational status covering CoreOS, AI Workspace, payments, Client Portal, and Support Desk.

System Status
Consultation

Start New Work

Begin a new AI, Continuity OS, Energy OS, Health & Biotech, Space OS, Quantum Net OS, or enterprise project request.

Start Consultation
Client Access

Why you may not see your records

If client records are not visible, the most common reason is that the login email does not match the email used for the project, invoice, subscription, or consultation request.

Login

Use the correct email

Log in using the same email address you used for your IYABOKO project, payment, subscription, or consultation pathway.

Records

Records must exist

Client Portal records appear after a case, invoice, subscription, workspace, or approved client-safe record is created inside CoreOS.

Protected

Private records stay hidden

Internal staff notes, audit controls, billing gates, admin-only logs, and restricted project records are not shown publicly.

Payments

Payment and invoice support

IYABOKO may use Stripe, PayPal, bank transfer, or manual payment confirmation depending on the service pathway.

Stripe

Stripe Payments

Some plans, invoices, memberships, or payment links may use Stripe payment pathways.

PayPal

PayPal Payments

Some payment pathways may be handled through PayPal where available.

Manual

Manual Verification

Some business payments may require manual confirmation before delivery, workspace access, or release status changes.

Payment questions should include your name, account email, invoice reference, payment method, and a short issue description.
Common Issues

Before submitting support

These quick checks help reduce confusion and speed up the support process.

I paid but cannot access the workspaceCheck that you are logged in with the same email used for payment. Include your payment method and account email when requesting support.
I cannot see my Client Portal recordRecords only appear after a matching client-safe case, invoice, subscription, workspace, or approved record exists inside CoreOS.
The live help module does not loadCheck shortcode/plugin activation and page shortcode support. You can still use Support Desk or Contact if the module is unavailable.
I need a new report or consultationSupport is for existing access or issue help. New project work should begin through Consultation or Pricing pathways.
I have a refund or billing questionUse Support Desk and include your name, email, payment method, invoice/reference number, and the plan or service purchased.
I want enterprise or pilot supportReview Enterprise Readiness, Validation, Governance, and Demo Lab before requesting a pilot or institutional discussion.
Client Portal Submit Support System Status Contact
Live Help Module

CoreOS V5.5 help module

This section is generated from the IYABOKO CoreOS documentation system and provides structured public-safe help information.

[iyb_coreos_v55_help_centre]
If the live module does not appear, check that the CoreOS shortcode plugin is active and this page allows shortcodes inside custom HTML blocks.
Help FAQ

Frequently asked support questions

Does submitting support create a formal service agreement?

No. Support helps with access, payments, portal issues, system questions, or existing pathways. Formal project work requires agreed scope, pricing, deliverables, timeline, and responsibility boundaries.

What should I include in a support request?

Include your name, account email, issue type, relevant page, invoice or payment reference if available, and a short description of what you expected to happen.

Can I send confidential project files through support?

Avoid sending confidential, regulated, medical, legal, security, or third-party data unless a proper agreement and secure pathway are already in place.

Where do I go for new project work?

Use Consultation for new work, Pilot Readiness for controlled trial planning, Enterprise Readiness for larger organisation discussions, and Pricing for service options.

Responsible Help Guidance

Use support guidance safely and responsibly

The Help Centre provides general platform guidance only. It does not replace qualified professional review or create a formal project engagement by itself.

Support Desk Governance Validation Consultation