Get the right help for account access, technology use and platform issues.
IYABOKO Support handles specific member access, subscription, entitlement and technical issues. General guidance belongs in the Help Centre; confirmed service-impact information belongs on System Status; new technical or enterprise work begins through Consultation.
A direct business-ready assistance pathway.
Use Support for specific operational issues with IYABOKO digital access and services.
Account Access
Login, password reset, registration, account access and membership-status problems.
Technology Access
C3 Live Computer, AI Workspace, Sentinel 20/36, Education Pact and membership-based entitlement questions.
Billing & Subscription
Subscription status, upgrades, cancellations, payment questions and refund-review routing for published self-service memberships.
Technical Support
Page errors, broken workflows, unexpected behaviour and reproducible technical issues.
Provide enough context to reproduce the issue safely.
Support, consultation and professional work are different services.
Help Centre
Guidance for account access, memberships, technology use and common questions.
Open Help CentreSystem Status
Verified notices for known incidents, maintenance and service-impact information.
Check StatusSupport
Specific account, billing, entitlement or platform issues requiring assistance.
Email SupportConsultation
New problems, professional review, engineering, pilots, partnerships and enterprise work.
Bring a ProblemDo not send passwords, card details, secrets or unnecessary sensitive evidence to Support.
Support assists with IYABOKO account and platform services. It is not an emergency service and does not provide legal, medical, financial, regulatory, certification or safety-critical operational authority.
Use the narrowest channel that matches the issue.
That keeps account support fast while project, assurance and engineering work enters a governed consultation pathway.
