Customer support pathway

IYABOKO Support Desk

Get help with Sentinel Continuity OS, the 20 Laws Calculator, dashboard access, client portal, resources, pricing, consultation intake, member access, and enterprise pathway questions.

Support is designed to guide users to the correct next step, not to replace professional, regulated, emergency, clinical, engineering, legal, or financial advice.

Support flow

Choose the right support pathway before requesting help.

This keeps IYABOKO support organised and helps users find the fastest useful next step.

1. IdentifyChoose product, access, payment, consultation, or enterprise support.
2. PrepareCollect project title, email, page link, score, or issue summary.
3. SubmitUse the consultation/project intake form.
4. ReviewIYABOKO reviews the request and recommends next step.
5. ContinueMove to resources, pricing, dashboard, or consultation pathway.
Support categories

What IYABOKO can help with.

These categories make support more professional and help customers understand where their request belongs.

Calculator

20 Laws Calculator Help

Help understanding how to use the calculator, what the 1–100 score means, and how to prepare better inputs.

Calculator 20 Laws 1–100
Dashboard

Dashboard & Report Help

Help with readiness reports, dashboard pathway, future saved reports, evidence gaps, and report interpretation.

Dashboard Reports Evidence
Portal

Login & Member Access

Help with member login, registration, Client Portal access, Silver pathway, and future member resources.

Login Member Portal
Resources

Resource Library Help

Help finding readiness guides, worksheets, templates, sector playbooks, and education resource pathways.

Guides Templates Library
Pricing

Pricing & Payment Help

Help choosing Launch Silver, Readiness Snapshot, FlightCore Review, Education Pack, consultation, or manual invoice pathway.

Pricing Payment Invoice
Consultation

Consultation Request Help

Help preparing your project request, selecting project type, choosing sector pathway, and submitting the intake form.

Intake Project Review
Enterprise

Enterprise / Pilot Help

Support for organisations exploring dashboard scope, risk register, resource library, pilot roadmap, and manual proposal pathway.

Enterprise Pilot Scope
Contact support

Use the master intake form for support and project requests.

For now, IYABOKO uses one simple consultation/project intake form so requests are not scattered across many systems.

Best support route Use the Consultation & Project Intake form and select the closest request type.
Include useful details Add your name, email, project type, page link, calculator score, and short issue description.
Response pathway IYABOKO reviews the request and recommends the best next step, resource, review, or consultation pathway.
Common questions

Before submitting support, check these pathways.

These quick answers reduce confusion and make Sentinel feel more like a proper software product.

Where do I start?

Start with the 20 Laws Calculator. It gives a 1–100 readiness score and helps identify the correct next step.

Where do I request help?

Use the Consultation page. The same intake form handles project review, technical consultation, enterprise, and support-style requests.

Where are resources?

Use the Sentinel Resource Library for guides, templates, worksheets, readiness support, and sector playbooks.

Where is the dashboard?

Use the Sentinel Dashboard page for score summaries, report pathway, saved-report direction, and future client views.

How do I access member features?

Use Member Login or Register. Member-only resource and saved-report features can be added in future phases.

How do enterprise requests work?

Enterprise is scope-first. Start with consultation, then move to proposal, manual invoice, and phased pilot planning if suitable.

Support boundaries

What support can and cannot do.

This protects IYABOKO and makes the support page professional, clear, and responsible.

Cannot replace

Support does not provide

  • Emergency warnings or emergency response
  • Medical, clinical, legal, financial, or regulated advice
  • Engineering, cyber, mining, aerospace, or hardware certification
  • Guaranteed project acceptance or guaranteed outcomes
  • Operational approval for safety-critical use
  • Replacement for qualified professionals or authorities
Responsible-use boundary

IYABOKO Support Desk is a product and customer pathway support page.

IYABOKO Support Desk helps users navigate Sentinel pages, calculator, dashboard, client portal, resources, pricing, consultation intake, and enterprise pathway.

It does not create engineering certification, medical advice, cybersecurity certification, legal advice, financial advice, regulatory approval, operational approval, hardware approval, emergency warning authority, clinical diagnosis, or guaranteed project acceptance.

Need help choosing the right Sentinel pathway?

Start with the calculator, review the dashboard and resources, then use the intake form if you need project review, technical consultation, or enterprise discussion.