IYABOKO Science & TechnologyTechnology Infrastructure · Software + Hardware + AI + Assurance
Account & Technical Support

Get the right help for account access, technology use and platform issues.

IYABOKO Support handles specific member access, subscription, entitlement and technical issues. General guidance belongs in the Help Centre; confirmed service-impact information belongs on System Status; new technical or enterprise work begins through Consultation.

Support Scope

A direct business-ready assistance pathway.

Use Support for specific operational issues with IYABOKO digital access and services.

01

Account Access

Login, password reset, registration, account access and membership-status problems.

02

Technology Access

C3 Live Computer, AI Workspace, Sentinel 20/36, Education Pact and membership-based entitlement questions.

03

Billing & Subscription

Subscription status, upgrades, cancellations, payment questions and refund-review routing for published self-service memberships.

04

Technical Support

Page errors, broken workflows, unexpected behaviour and reproducible technical issues.

Before Contacting Support

Provide enough context to reproduce the issue safely.

Account issueProvide the account email and describe the access problem. Never send your password.
Technology issueName the affected product/page and the action you were trying to complete.
Technical errorInclude the error message, browser/device context and reproducible steps where possible.
Billing issueProvide plan, transaction date and reference if available. Never email full payment-card details.
Choose the Correct Channel

Support, consultation and professional work are different services.

Self-service

Help Centre

Guidance for account access, memberships, technology use and common questions.

Open Help Centre
Operations

System Status

Verified notices for known incidents, maintenance and service-impact information.

Check Status
Assistance

Support

Specific account, billing, entitlement or platform issues requiring assistance.

Email Support
New work

Consultation

New problems, professional review, engineering, pilots, partnerships and enterprise work.

Bring a Problem
Professional review, engineering, pilot and enterprise services are By Consultation.Support does not quote or authorise consequential project work through ordinary troubleshooting channels.
Security & Authority Boundary

Do not send passwords, card details, secrets or unnecessary sensitive evidence to Support.

Support assists with IYABOKO account and platform services. It is not an emergency service and does not provide legal, medical, financial, regulatory, certification or safety-critical operational authority.

Use the narrowest channel that matches the issue.

That keeps account support fast while project, assurance and engineering work enters a governed consultation pathway.