A clear approach to personal information, platform data and responsible AI-assisted processing.

1. Information we may collect

• Identity and contact: name, email address, organisation, role and contact details.
• Account and membership: account information, subscription or entitlement status and preferences.
• Payment and transaction: transaction references, billing records and payment status. Payment-card handling may be performed by payment providers rather than stored directly by IYABOKO.
• Project and support: enquiries, project descriptions, support requests, evidence, files or other information a user chooses to provide.
• Technical usage: website, browser, device, diagnostic, access-log, security or service-usage information where generated by the website or service providers.

2. How we may use information

• Provide and administer accounts, memberships, product access and service delivery.
• Respond to support, consultation, partnership and administrative enquiries.
• Protect accounts, investigate technical issues and maintain service integrity.
• Improve workflows, usability, documentation and platform quality using appropriate safeguards and data minimisation.
• Maintain business records and respond to lawful obligations or disputes.

3. Disclosure and service providers

Information may be disclosed where reasonably necessary for the stated purpose, including to hosting, email, payment, analytics, security, membership or other technology providers that process information to deliver their services.

Information may also be shared with professional or institutional parties where required for agreed work, authorised by the user, or otherwise permitted by law.

4. International and cloud processing

Online services may use infrastructure or service providers operating in multiple jurisdictions, including outside Australia.

• IYABOKO should use reasonable contractual, security and access controls appropriate to the service.
• Users should not upload information they are not authorised to share.
• Sensitive health, security, legal, identity or other sensitive information should only be provided when genuinely necessary and through an appropriate agreed pathway.

5. Access, correction and privacy concerns

Individuals may contact IYABOKO about personal information it holds about them. Requests may concern access, correction or a privacy complaint, subject to applicable exceptions and obligations.

Privacy concerns can be sent to [email protected].

6. Retention, security and deletion

Records may be retained while reasonably needed for service delivery, account administration, evidence continuity, security, legal or legitimate business purposes.

Information may be deleted or de-identified when no longer reasonably required, subject to legal, security, backup and recordkeeping constraints. No online service can guarantee absolute security.

7. Cookies, analytics and external links

The website may use cookies or similar technologies for sessions, preferences, security, analytics and functionality. External websites have their own privacy practices.